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Free Seminars

Canada/Manitoba Business Service Centre

e-Commerce 101

Choose your free C/MBSC e-Business seminar...     C/MBSC Summary Page     Things to Know Before Starting your Website     Writing for the Web     MS Word - Tips for Small Business     MS Excel - Tips for Small Business     Search Engine Optimisation (SEO)     Search Engine Marketing (SEM)     It's a Matter of Trust: Giving Customers Confidence On Your Website     Online Social and Business Networking 101     Email Marketing 101     Google Pay Per Click (PPC) Marketing Basics     Google Pay Per Click Marketing - Advanced     e-Commerce 101     Small Business Software Basics     What Does it all Mean? The Basics for those Who Are New to the Internet

Seminar Summary:	e-Commerce 101 Participants will learn the basics of e-Commerce and doing business on the internet. Definitions of terms, examples of sites and technologies, and tips and tricks on getting started will all be covered.
Date and Registration:	Call (204) 984-2272 or 1-800-665-2019 to register for this or any other seminars by phone.
Cost:	FREE
Facilitator:	Gordon Lanoie has been a Web developer since the 90s and teaching Web technology since 1999. While he covers many disciplines, he specialises in cross-platform, standards-compliant XHTML and CSS as well as Web marketing and usability.
Materials:	To be given at the seminar. Please register early so we have enough notice to print copies for everyone. Optional book resources are here.
Additional Information:	These seminars are limited to 50 people, and can fill up quickly. Please register early to ensure you will have a place and a copy of the handouts. Phone: (204) 984-2272 or 1-800-665-2019 Hours: 8:00 a.m. to 4:30 p.m. Monday to Friday Fax: (204) 983-3852 Hearing Impaired TTY: 1-800-457-8466 250 - 240 Graham Avenue, Winnipeg, MB (2nd Floor of The Cargill Building, near Canada Post) Mailing Address: P.O. Box 2609, Winnipeg, Manitoba R3C 4B3 Web: http://www.canadabusiness.ca/eng/ E-Mail: manitoba@canadabusiness.ca Parking Information All CMBSC seminars, listed by date: http://events.ebsc.ca/events_bydate.aspx Not in Winnipeg? Not a problem! C/MBSC does remote video conferencing. Here is a list of video conferencing locations where you can enjoy the free seminars.

Learning Outcomes

• To understand basic ecommerce terminologies
• To be aware of common mistakes when doing business on the Web

Prerequisites

The following may be helpful before taking this seminar:

• A general understanding of computer and internet technology

Course Format

This seminar will be informal, allowing questions from participants at any time so the topics can be tailored to the needs of the people attending.

Topic Outline

Typical Ecommerce Processes

• Step 1: The Customer Arrives At Your Site
• Step 2 - 4: Browse And Add Items To The Shopping Cart
• Step 5: Review And Edit The Shopping Cart5
• Step 6: Enter And Edit Personal Details
• Step 7 - 8: Review And Confirm All Details; Edit If Needed
• Step 9: Process The Transaction
• Step 10: Confirmation And Thank You Page
• Step 11: View And Print Receipt

Idealware.org: Online Payment Processing in Pictures

• The Visitor Front End
• The Payment Gateway and Fraud Prevention
• Merchant Account
• Thanks, Receipt, and Reports
• Synching Data
• Receiving the Money
• Putting it All Together

Demonstration: Making a Donation Online at Idealware.org

• Example of an Ecommerce Web Site Page
• Example of an (Apparently) Integrated Payment Processing Solution
  • Example of Something "Not Quite Right"
• Example of Different Payment Options
• Example of Reviewing Details Before Submitting the Donation
• Example of a Thank You Page
• Example of a Third-Party Payment Processing Solution
• Example of PayPal
• Example of PayPal Review Page
• Example of Closure on PayPal
• Example of PayPal Printable Receipt

Demonstration: James Barclay Salon Gift Certificates

• Online Shopping Information (Customer Summary)
  • What Can Be Purchased From The Salon With PayPal
  • PayPal Security and Privacy
  • The Salon Privacy Policy
  • How Online Shopping Works on This Site
• Shopping Tutorial - 1: Checkout
  • Selecting an Item to Purchase
  • Checkout Page
  • From/To
  • Gift Certificate Delivery
  • Select a Delivery Method
  • Shipping Address
  • Email Reminders
  • Continue to PayPal
• Shopping Tutorial - 2: Billing Information
  • PayPal Billing Information Page
  • Country
  • Credit Card Information
  • Billing Address
  • Contact Information
  • Security Check
  • Continue
• Shopping Tutorial - 3: Review Payment
  • PayPal Review Your Payment Page
  • Payment Information
  • Personal Message
  • Pay Button
• Shopping Tutorial - 4: Conclude Transaction
  • PayPal Thank You Page
  • Printable Receipt
  • Return to James Barclay Spa/Salon Web Site

Notice

The contents of this page are given as a guideline only and are subject to change.

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Free Seminars - Canada/Manitoba Business Service Centre - e-Business - [ e-Commerce 101 ] -
Description - Outcomes -

Free Seminars - Canada/Manitoba Business Service Centre - e-Business - [ e-Commerce 101 ] -
Description - Outcomes -